You may cancel or seek a refund for a product that you have purchased through the Platform.

Cancellations will only be considered if the request is made within 2 (two) hours of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep. 

In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/ merchant listed on the Platform has checked and determined the same at its own end. This should be reported within 2 (two) days of receipt of products. In case you feel that the product received is not as shown on the website or as per your expectations, you must bring it to the notice of our customer service within 2 (two) days of receiving the product. The customer service team after looking into your complaint will take an appropriate decision. 

In the event a refund is approved by S&S Bags, the refund shall be processed within 7 (seven) working days of such approval and credited to the original payment method used at the time of purchase.

The decision of S&S Bags with regard to cancellation and refund will be final and binding.