This Privacy Policy describes how S&S Bags
and its authorised service providers, business partners, and logistics partners
(collectively “S&S Bags, we, our, us”) collect, use, share, protect
or otherwise process your information/ personal data through our website https://sandsbags.in , mobile
app and associated cloud platform (collectively the "Platform").
Please note that you may be able to browse certain sections of the Platform
without registering with us. We do not offer any product/service under this
Platform outside India and your personal data will primarily be stored and
processed in India. By visiting this Platform, providing your information or
availing any product/service offered on the Platform, you expressly agree to be
bound by the terms and conditions of this Privacy Policy, these Terms and the
applicable service/product terms and conditions, and agree to be governed by
the laws of India, including but not limited to the laws applicable to data
protection and privacy, including the Digital Personal Data Protection Act,
2023 ("DPDP Act"), as applicable. If you do not agree please
do not use or access our Platform.
Collection:
Usage:
We use personal data to provide the services you
request. To the extent we use your personal data to market the products to you,
we will provide you the ability to opt-out of such uses. We use your personal
data to assist sellers and business partners in handling and fulfilling orders,
enhancing customer experience, to resolve disputes, troubleshoot problems,
inform you about online and offline offers, products, services and updates, customize
your experience, detect and protect us against error, fraud and other criminal
activity, enforce our terms and conditions; conduct marketing research,
analysis and surveys, and as otherwise described to you at the time of
collection of information. You understand that your access to these
products/services may be affected in the event permission is not provided to
us.
Sharing:
S&S
Bags may share your personal data internally with the authorized service
providers, business partners, and logistics partners to provide you access to
the services and products offered by them. Such authorized service providers
and business partners may contact you for marketing purposes as a result of
such sharing unless you explicitly opt-out. We may disclose personal data to
third parties such as sellers, business partners, third party service providers
including logistics partners, prepaid payment instrument issuers, third-party
reward programs and other payment opted by you. These disclosures may be
required for us to provide you access to our services and products offered to
you, to comply with our legal obligations, to enforce our user agreement, to facilitate
our marketing and advertising activities, to prevent, detect, mitigate and
investigate fraudulent or illegal activities related to our services. We may
disclose personal and sensitive personal data to government agencies or other
authorized law enforcement agencies if required to do so by law or in the good
faith belief that such disclosure is reasonably necessary to respond to
subpoenas, court orders, or other legal process. We may disclose personal data
to law enforcement offices, third party rights owners, or others in the good
faith belief that such disclosure is reasonably necessary to: enforce our Terms
of Use or Privacy Policy; respond to claims that an advertisement, posting or
other content violates the rights of a third party; or protect the rights,
property or personal safety of our users or the general public.
Security Precautions:
To
protect your personal data from unauthorized access or disclosure, loss or
misuse we adopt reasonable security practices and procedures. Once your
information is in our possession or whenever you access your account
information, we adhere to our security guidelines to protect it against unauthorized
access and offer the use of a secure server. However, the transmission of
information is not completely secure for reasons beyond our control. By using
the Platform, the users accept the security implications of data transmission
over the internet and the World Wide Web which cannot always be guaranteed as
completely secure, and therefore, there would always remain certain inherent
risks regarding use of the Platform. Users are responsible for ensuring the
protection of login and password records for their account.
Data Deletion and Retention:
You
have an option to delete your account by visiting your profile and settings on
our Platform; this action would result in you losing all information related to
your account. You may also write to us at the contact information provided
below to assist you with these requests. We may in event of any pending
grievance, claims, pending shipments or any other services refuse or delay
deletion of the account. Once the account is deleted, you will lose access to
the account. We retain your personal data information for a period no longer
than is required for the purpose for which it was collected or as required
under any applicable law. However, we may retain data related to you if we
believe it may be necessary to prevent fraud or future abuse or for other
legitimate purposes. We may continue to retain your data in anonymized form for
analytical and research purposes.
Your Rights:
You
may access, rectify, and update your personal data directly through the
functionalities provided on the Platform.
Cookies:
The
Platform uses cookies and similar tracking technologies (such as web beacons
and pixel tags) to enhance your browsing experience, analyze usage patterns and
deliver relevant content. Cookies are small data files placed on your device
when you visit the Platform. We use the following types of cookies: (i)
Strictly Necessary Cookies, which are essential for the Platform to function
and cannot be switched off; (ii) Analytical/Performance Cookies, which allow us
to count visits and understand how users interact with the Platform so we can
improve its performance; and (iii) Functionality Cookies, which enable the
Platform to remember your preferences (such as language or region). We do not
use cookies to collect sensitive personal data or share cookie data with third
parties for their own marketing purposes. You may control or disable cookies
through your browser settings at any time; however, disabling certain cookies
may affect the functionality of the Platform. By continuing to use the
Platform, you consent to the use of cookies as described in this policy. For
more information on managing cookies, please refer to your browser's help
documentation.
Consent:
By
visiting our Platform or by providing your information, you consent to the
collection, use, storage, disclosure and otherwise processing of your
information on the Platform in accordance with this Privacy Policy. If you
disclose to us any personal data relating to other people, you represent that
you have the authority to do so and permit us to use the information in
accordance with this Privacy Policy. You, while providing your personal data
over the Platform or any partner platforms or establishments, consent to us
(including our authorized service providers, logistic partners, lending
partners, technology partners, marketing channels, business partners and other
third parties) to contact you through SMS, instant messaging apps, call and/or
e-mail for the purposes specified in this Privacy Policy. You have an option to
withdraw your consent that you have already provided by writing to the
Grievance Officer at the contact information provided below. Please mention “Withdrawal
of consent for processing personal data” in your subject line of your
communication. We may verify such requests before acting on our request.
However, please note that your withdrawal of consent will not be retrospective
and will be in accordance with the terms and conditions for use/ access to the
Platform or Services, this Privacy Policy, and applicable laws. In the event
you withdraw consent given to us under this Privacy Policy, we reserve the
right to restrict or deny the use/ access of the Platform or Services for which
we consider such information to be necessary.
